FAQ

In everyday terms, The points that follow describe the relevant process, timing and customer responsibilities.

What products are offered?

In everyday terms, Our store presents bath, shower, body care, skincare, haircare, fragrance, gift and makeup selections.

Is shipping free?

In everyday terms, Any free-shipping offer and its eligibility are displayed at checkout.

How long does an order take?

In everyday terms, Normal processing is around 1–2 business days, followed by an estimated 3–5 business days for delivery or transit.

Can I change my mind, return the wrong item or request an exchange?

In everyday terms, Yes. Request a mailed return or exchange within 30 days after delivery. A non-defective item must be new and unused, with its original packaging, labels and accessories.

Are return shipping or restocking fees charged?

In everyday terms, A free prepaid return label is supplyd in the package, and no restocking fee is charged.

What if an item is damaged, defective, missing or incorrect?

In everyday terms, Write or call with the order number, checkout email, an explanation and photographs or video of the item and packaging.

When is a refund processed?

In everyday terms, An approved refund is returned to the original payment method and processed within 10 days.

Which payment methods are supported?

In everyday terms, Use the card and payment methods actually displayed by the active checkout.

How can I make contact?

In everyday terms, Use the email, mailing address or telephone number below.

Are cookies or measurement tools used?

In everyday terms, Necessary cookies support core store functions. Optional analytics or advertising measurement, including Google Ads or similar tools, may be used when actually enabled and permitted.